Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brittany Jones

Far Rockaway

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Manger

Federation Of Organization
03.2024 - Current
  • Maintain rapport and communication with individual’s treatment teams.
  • Advocate with social service agencies to ensure entitlements are secured and maintained.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Peer Specialist

Federation Of Organization
08.2023 - 03.2024
  • Enhanced client recovery by providing personalized support and sharing lived experiences.
  • Contributed to the development of treatment plans for better mental health outcomes.
  • Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
  • Provide on-going supportive counseling, appropriate behavioral intervention and restorative services to tenants as needed.

Operations Manager/ Supervisor

Black Veterans For Social Justice,Inc.
04.2023 - 08.2023
  • Ensure all operations are carried on in an appropriate and effective way.
  • Support an environment of good collaboration, communication and teamwork between operations and services.
  • Move individuals into and sustaining a housing solution to their homelessness.
  • De-escalate crisis situations and support staff in de-briefing difficult situations. Respond to emergency situations as needed.
  • Maintain the privacy of all guest information in accordance with agency policies and procedure.

Security Guard/ RA

Westhab Beach House Residents
08.2022 - 04.2023
  • Maintains the daily census records and provides Department of Homeless Services (DHS) with daily census figures.
  • Processes new client intake information and bed assignment.
  • Providing clients with clothing and personal items as needed.
  • Assists in the day-to-day operations of a shelter for homeless individuals.
  • Conduct full facility rounds and access control.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Security Guard

Prime Protective Bureau
07.2019 - 02.2020
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to maintain security of premises.
  • Write reports of daily activities and irregularities; such as equipment damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Apply crisis intervention techniques when necessary.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Conflict Resolution
  • Client Advocacy

Certification

  • Major Psychiatric Diagnoses, Center of Practice Innovations - April 2024
  • FIT: Motivational Interviewing: Engaging, Center of Practice Innovations - April 2024
  • FIT: Integrated Assessment for Co-Occurring Substance Use and Mental Health Disorders, Center of Practice Innovations - April 2024
  • FIT: Screening for Substance Use Disorders in Mental Health Treatment Settings, Center of Practice Innovations - April 2024
  • FIT: Screening for Mental Health Disorders in Addiction Treatment Settings, Center of Practice Innovations - April 2024
  • Art of Person-Centered Documentation, The CUCS Institute - February 2024
  • Using Harm Reduction Approaches to Enhance Participant Outcomes: Increasing Our Engagement ToolKit, The CUCS Institute - January 2024
  • Understanding Violence: Assessing and Managing Risk, The CUCS Institute - January 2024
  • CORE: How Being Trauma Informed Improves CM Responses for Justice Involved Clients, The CUCS Institute - November 2022

Timeline

Case Manger

Federation Of Organization
03.2024 - Current

Peer Specialist

Federation Of Organization
08.2023 - 03.2024

Operations Manager/ Supervisor

Black Veterans For Social Justice,Inc.
04.2023 - 08.2023

Security Guard/ RA

Westhab Beach House Residents
08.2022 - 04.2023

Security Guard

Prime Protective Bureau
07.2019 - 02.2020

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Brittany Jones