Brittany Jones
Troy,OH
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers and staff to encourage customer retention and low staff turnover. Communicative and team player oriented with skills in coaching and task delegation.
Overview
14
14
years of professional experience
Work History
Service Manager
Texas Roadhouse
Huber Heights, Ohio
05.2011 - Current
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Maintained records of all customer interactions and transactions.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer questions and concerns regarding products and services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created employee work schedules to keep shifts properly staffed.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted performance reviews and provided constructive feedback to staff members.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Associate of Science - Animal Science
Miami Jacobs Career College
Troy, OH05-2013
Skills
- Team leadership
- Service delivery
- Customer relationship management
- Performance metrics
- Conflict resolution
- Employee training
- Operational efficiency
- Staff performance evaluation
- Staff motivation
- Employee supervision
- Adaptability and flexibility
- Hiring and training
- Multitasking Abilities
- Schedule management
Timeline
Service Manager
Texas Roadhouse
05.2011 - Current
Associate of Science - Animal Science
Miami Jacobs Career College