Brittany Jourdan
Summary
Professional with extensive experience at HSHS St. Vincent Hospital, excelling in patient registration and HIPAA compliance. Proven problem-solver and reliable team player, enhancing patient satisfaction through compassionate care and effective communication. Skilled in managing sensitive information while fostering trust and collaboration within diverse healthcare settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registrar
HSHS St. Vincent Hospital
Green Bay, WI
02.2022 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Upheld HIPAA regulations and standards for protecting patient information.
- Managed patient information with utmost confidentiality, building trust within our hospital system.
Customer Service
APAC Customer Services
Green Bay, WI
10.2013 - 07.2015
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
CNA
HSHS St. Mary's Hospital
Green Bay, WI
10.2022 - 02.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Service Representative
Bay Care Clinic
Green Bay, WI
01.2022 - 10.2022
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Benefit Advocate
United Healthcare
Green Bay, WI
07.2015 - 10.2021
- Resolved issues and inquiries from plan participants regarding health benefits and claims through telephone, and email.
Cashier
Hardees Fast Food
Green Bay, WI
09.2011 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Graduate -
Pulaski High School
Pulaski, WI05.2012
Skills
- Patient registration
- Trainer
- Problem-solving abilities
- Teamwork and collaboration
- Multitasking
- Reliability
Certification
Certified Revenue Cycle Representative
Timeline
CNA
HSHS St. Mary's Hospital
10.2022 - 02.2023
Registrar
HSHS St. Vincent Hospital
02.2022 - Current
Patient Service Representative
Bay Care Clinic
01.2022 - 10.2022
Benefit Advocate
United Healthcare
07.2015 - 10.2021
Customer Service
APAC Customer Services
10.2013 - 07.2015
Cashier
Hardees Fast Food
09.2011 - 10.2013
High School Graduate -
Pulaski High School