Brittany Marquez
Westminster,CO
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Seasoned Residential Counselor with a background in residential care and crisis intervention. Strong management skills coupled with an innate ability to foster positive relationships with diverse individuals, focusing on mental health and wellness. Demonstrated impact in previous roles by implementing effective individualized treatment plans and facilitating group therapy sessions. Committed to providing empathetic support to residents while maintaining safe living environments.
Overview
8
8
years of professional experience
Work History
Residential Counselor
Laradon Hall
Denver , CO
05.2024 - Current
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
Customer Service Representative
Mountain High Appliance
Denver , CO
08.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Premier Medical Transport
Denver , CO
04.2019 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered phone calls from patients and hospice nurses, took and processed orders for delivery, took and logged new orders.
Elderly Caregiver
Springridge Assisted Living
Wheat Ridge, CO
08.2017 - 11.2019
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and reported changes to medical team.
Data Entry Clerk
Schryver Medical
Aurora, CO
06.2016 - 03.2018
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Education
High School Diploma -
Westminster High School
Westminster, CO05-2013
Skills
- Safety Management
- Patient Education
- Supply Replenishment
- Progress Monitoring
- Client Transportation
- De-Escalation Techniques
Timeline
Residential Counselor
Laradon Hall
05.2024 - Current
Customer Service Representative
Mountain High Appliance
08.2023 - 04.2024
Customer Service Representative
Premier Medical Transport
04.2019 - 02.2022
Elderly Caregiver
Springridge Assisted Living
08.2017 - 11.2019
Data Entry Clerk
Schryver Medical
06.2016 - 03.2018
High School Diploma -
Westminster High School
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