Detail-oriented administrative professional with proven skills in office management, customer service, and data management. Committed to enhancing operational efficiency and supporting enrollment processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kids 'R' Kids
McKinney, Texas
01.2024 - Current
Managed daily office operations and maintained organized filing systems.
Directed incoming calls and inquiries to appropriate staff, ensuring timely responses and effective communication.
Implemented office procedures to enhance workflow efficiency and organization.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Supported enrollment processes by maintaining student records and registration forms.
Coordinated communication between teachers, parents, and administration to enhance collaboration and support student success.
Maintained accurate records of student attendance
Organized schedules and maintained calendars for staff and meetings.
Clarified customer inquiries to ensure accurate routing to the correct department.
Planned special events by securing venues and contributing to successful event execution.
Facilitated communication between different departments within the organization.
Client Services Specialist
Heirloom Salon
Virginia Beach, Virginia
08.2019 - 07.2020
Resolved client inquiries through phone and in-person communication, enhancing customer satisfaction.
Resolved complex customer queries quickly and efficiently while maintaining a positive attitude throughout the process.
Facilitated onboarding for new clients by setting up accounts and training on product usage to ensure smooth integration.
Managed and updated physical and digital client account information to keep records accurate and current.
Processed payments and managed transactions efficiently.
Coordinated appointment scheduling through salon software systems to optimize client flow.
Education
Bachelor of Science - Liberal & Applied Sciences
Southeastern Oklahoma State University
Durant, OK
05-2026
Associate of Science - General Studies (Teacher Preparation Pre K - 8)
Tidewater Community College
Norfolk, VA
08-2022
Skills
Office Administration
Document Control and Organization
Data Management
Recordkeeping and Bookkeeping
Customer Service
Effective Communication
Team Collaboration
Event Planning and Coordination
Check Processing and Payroll
Budgeting and Billing
Languages
English
Full Professional
Certification
CPR
Timeline
Administrative Assistant
Kids 'R' Kids
01.2024 - Current
Client Services Specialist
Heirloom Salon
08.2019 - 07.2020
Bachelor of Science - Liberal & Applied Sciences
Southeastern Oklahoma State University
Associate of Science - General Studies (Teacher Preparation Pre K - 8)