Brittany Morrow
Lancaster,South Carolina
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
14
14
years of professional experience
Work History
Shift Leader
Panda Express
Charlotte, NC
04.2025 - Current
- Oversaw daily operations, ensuring team adherence to quality standards and safety protocols.
- Trained and mentored new staff, enhancing team performance and operational efficiency.
- Resolved customer issues promptly, fostering a positive environment and enhancing satisfaction rates.
- Completed cash and credit card transactions accurately using POS software.
Fruit Expert
Edible Arrangements
06.2021 - 12.2021
- Trained new employees on store policies, procedures, and fruit handling best practices to ensure consistent team performance.
- Provided personalized recommendations based on customer needs, fostering trust and building long-term relationships.
- Achieved a consistent high level of customer satisfaction by addressing questions, concerns, and special requests with professionalism and care.
- Prepared and completed orders quickly and efficiently.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Co-Owner
SBT Flooring (Sub-Contractor)
01.2013 - 01.2017
- Interacted well with customers to build connections and nurture relationships.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed payroll functions, ensuring timely and accurate processing of employee compensation.
- Maintained tax compliance by preparing necessary documentation and coordinating with external tax consultants.
Customer Service Lead, Cashier
Tops Markets
03.2014 - 11.2016
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Environmental Science -
Erie Community College
2021
Business -
Erie Community College
2016
High School Graduate -
Maryvale Senior High School
2013
Skills
- Customer Service
- Leadership
- Teamwork
- Time Management
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Strong Follow-Up/Follow-Through
Timeline
Shift Leader
Panda Express
04.2025 - Current
Fruit Expert
Edible Arrangements
06.2021 - 12.2021
Customer Service Lead, Cashier
Tops Markets
03.2014 - 11.2016
Co-Owner
SBT Flooring (Sub-Contractor)
01.2013 - 01.2017
Environmental Science -
Erie Community College
Business -
Erie Community College
High School Graduate -
Maryvale Senior High School