Brittany Roberts
New Market,TN
Summary
Hardworking and motivated individual with significant experience in healthcare and customer service settings. Demonstrated ability to accurately collect and record patient information, schedule appointments, and coordinate insurance verification. Known for strong interpersonal skills, efficiency, and capacity to maintain patient confidentiality. Successfully improved overall patient satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Patient Registration Specialist
Covenant Health
Morristown, TN
08.2015 - 07.2021
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Prepared documents for scanning into the electronic health record system as necessary.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Scheduled appointments for patients using an electronic medical record system.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
Point of Sale Associate and Merchandiser
Kohls Department Store
Morristown, TN
07.2010 - 08.2015
- Cross-trained in various departments throughout the store to assist with tasks when needed.
- Organized merchandise displays and stocked shelves according to company standards.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Supported team members in other departments during peak times or when short staffed.
- Operated POS systems for transactions, such as returns, exchanges, and gift cards.
Education
Some College (No Degree) - Biology
East Tennessee State University
Johnson City, TN06-2014
Biology
Walters State Community College
Morristown, TN05-2012
High School Diploma -
Morristown West High School
Morristown, TN05-2009
Skills
- Strong Organization
- Patient Scheduling
- Insurance Verification
- HIPAA Compliance
- Medical terminology knowledge
- Transfer Coordination
- Adaptability and Flexibility
- Effective Communication
- Attention to Detail
References
Precious Coley, Supervisor
Covenant Health
3003 Valley Home Rd
Morristown, Tennessee 37813
precious1cameron@hotmail.com
423-923-2496
...............................................
Miranda Hickle, Friend
1059 E Hwy 11E
Jefferson City, TN 37760
mirandahickle@gmail.com
423-312-1335
...............................................
Deb Collins, Supervisor
Kohl's Department Store
Whitesburg,TN 37891
423-754-0203
Timeline
Patient Registration Specialist
Covenant Health
08.2015 - 07.2021
Point of Sale Associate and Merchandiser
Kohls Department Store
07.2010 - 08.2015
Some College (No Degree) - Biology
East Tennessee State University
Biology
Walters State Community College
High School Diploma -
Morristown West High School
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