Brittany Smitch
Chandler,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Front Desk
Sri Tax Services
Mesa, Arizona
12.2023 - Current
- Performed administrative duties such as filing documents, photocopying, faxing.
- Took messages from clients and promptly relayed to appropriate staff.
- Called clients to confirm scheduled appointments, and obtain additional details.
- Answered questions related to the organization's policies and procedures.
- Ordered and maintained supply inventory for office.
Assistant Manager
Harkins Theaters
Mesa, Arizona
04.2021 - 12.2024
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Implemented quality control measures to uphold company standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Bachelor of Arts - Art
Northern Arizona University
Flagstaff, AZ12-2023
Skills
- Document management
- Initiative-taking
- Scheduling appointments
- Orientation and training
- Marketing
- Team motivation techniques
- Inventory management
- Money handling
- Project management
- Graphic and media design
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Timeline
Front Desk
Sri Tax Services
12.2023 - Current
Assistant Manager
Harkins Theaters
04.2021 - 12.2024
Bachelor of Arts - Art
Northern Arizona University