Brittany Srnsky
Horace
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in training and supervising teams to enhance service delivery and operational efficiency.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
Blaze Pizza
Fargo, ND
05.2024 - Current
- Supervised staff to ensure adherence to operational standards and protocols.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Resolved customer complaints promptly, enhancing overall service satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Substitute Teacher
West Fargo Public Schools
West Fargo, ND
01.2023 - Current
- Managed classroom environments to ensure student engagement and learning continuity.
- Collaborated with teachers to implement lesson plans and maintain educational standards.
- Supervised students during various activities, promoting a safe and respectful atmosphere.
- Developed positive relationships with students, fostering a supportive learning environment.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Night Manager
Crumbl
West Fargo, ND
04.2024 - 05.2025
- Oversaw nightly operations, ensuring adherence to quality and safety standards.
- Managed staff scheduling, optimizing labor efficiency during peak hours.
- Trained new team members on procedures and customer service protocols.
- Monitored inventory levels, facilitating timely restocking and waste reduction.
Education
Bachelor of Science - Elementary Education
American Board
Atlanta12-2026
Bachelor of Science - University Studies
Mayville State University
Mayville, ND12-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Cleaning
- Taking orders
- Self-discipline
- Integrity and honesty
Timeline
Crew Member
Blaze Pizza
05.2024 - Current
Night Manager
Crumbl
04.2024 - 05.2025
Substitute Teacher
West Fargo Public Schools
01.2023 - Current
Bachelor of Science - Elementary Education
American Board
Bachelor of Science - University Studies
Mayville State University