Brittany Tilmon
Memphis,TN
Summary
Automotive Service Advisor with a strong background in customer service and more than 5 years of experience in the automotive industry. Experienced in providing detailed estimates and recommendations for services, repairs, and maintenance. Professional and motivated, consistently striving for excellence and eager to grow my career.
Overview
5
5
years of professional experience
Work History
Service Advisor
Homer Skelton Ford
03.2025 - 11.2025
- Scheduled customers for appointments and managed the daily flow of the service center.
- Assisted customers in selecting appropriate services and parts to maintain their vehicles.
- Conducted thorough vehicle walkarounds to assess and verify customer repair needs.
- Assisted customers in understanding their vehicle maintenance needs.
- Managed customer accounts and ensured accuracy of all invoices.
- Ensured accurate and timely completion of all service orders.
- Collaborated with third-party and in-house warranty companies to streamline and expedite claims submissions.
- Established strong customer relationships, resolving customer issues quickly and efficiently.
Service Advisor Assistant
Wolfchase Hyundai/Genesis
06.2024 - 08.2024
- Welcomed customers upon arrival for their appointments.
- Conducted vehicle walkarounds to recommend appropriate maintenance.
- Generated repair orders and collaborated with technicians to ensure timely task completion.
- Contacted customers to discuss vehicle diagnostics and repair pricing.
- Submitted warranty claims to both in-house and third-party warranty companies.
Service Advisor
Gossett Hyundai South
06.2020 - 12.2023
- Responded to incoming phone calls and booked service appointments.
- Drafted repair order while coordinating with express and main line technicians.
- Handled claim processing for mechanical repairs in partnership with extended warranty companies.
- Facilitated inspections and repairs of both new and pre-owned vehicle in coordination with Sales Managers.
- Supported Warranty Administrator in completing warranty repair documents.
- Handled customer concerns while ensuring assistance for other advisors.
Education
No Degree - General Studies
Southwest Tennessee Community College
Memphis, TNSkills
- Service excellence
- Effective problem solving
- Strong organizational skills
- Warranty documentation processing
- Critical thinker
- Detail-oriented data management
- Skilled in managing multi-line conversations
Timeline
Service Advisor
Homer Skelton Ford
03.2025 - 11.2025
Service Advisor Assistant
Wolfchase Hyundai/Genesis
06.2024 - 08.2024
Service Advisor
Gossett Hyundai South
06.2020 - 12.2023
No Degree - General Studies
Southwest Tennessee Community College