Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittlyn Fortunato

Spring,TX

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Hostess

The Republic Grille
Spring, TX
02.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Planned and executed many guest parties by organizing menus, spaces and special requests

Embroiderer

Quickinktees
Spring, TX
02.2021 - 05.2022
  • Performed counting and inspection of products during sewing process.
  • Met or exceeded monthly productivity goals and contributed significantly to department goals.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Grand Oaks High School
Spring, Tx
05.2023

Skills

  • Guest Experience Management
  • Warm and Welcoming
  • Team Player
  • Seating Assignment Preparation
  • Front- and Back-Of-House Coordination
  • Time Management

Certification

  • ServSafe
  • First Aid/CPR Certified

Timeline

Hostess

The Republic Grille
02.2022 - Current

Embroiderer

Quickinktees
02.2021 - 05.2022

Grand Oaks High School

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Brittlyn Fortunato