Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Bain

Charlotte,NC

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Billing Specialist

Atrium Health
08.2024 - Current
  • Verified insurance of patients to determine eligibility.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Adhered to established standards to safeguard patients' health information.
  • Located errors and promptly refiled rejected claims.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Clinical Documentation Specialist

EviCore Healthcare Formerly Care Core National
07.2023 - 04.2024
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Patient Access Representative

Atrium Health University City
10.2022 - 05.2023
  • Delivered support to medical staff in completion of patient paperwork.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.

Customer Service Lead

Verizon Wireless
10.2014 - 07.2022
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Education

High School Diploma -

Edison Technology School of Business And Finance

Skills

  • Payment posting
  • Problem-solving
  • Insurance plan verification
  • Fraud prevention
  • Medical billing
  • Account management
  • Insurance verification
  • HIPAA compliance
  • Medical terminology
  • Appointment scheduling

Timeline

Billing Specialist

Atrium Health
08.2024 - Current

Clinical Documentation Specialist

EviCore Healthcare Formerly Care Core National
07.2023 - 04.2024

Patient Access Representative

Atrium Health University City
10.2022 - 05.2023

Customer Service Lead

Verizon Wireless
10.2014 - 07.2022

High School Diploma -

Edison Technology School of Business And Finance

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Brittney Bain