Brittney Cervantes
Idaho Falls ,ID
Overview
2026
2026
years of professional experience
Work History
Server Manager
Fuji Japanese Restaurant
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
Manager of Operations
Bear Mountain Flooring
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Manager
Yoimi Sushi and Hibachi
Idaho Falls, ID
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Lead Server Trainer
Olive Garden Restaurant
Idaho Falls, ID
05.2023 - 01.2024
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Server
Martha’s Cafe
Blackfoot, ID
02.2020 - 04.2023
Education
Phlebotomy - Phlebotomy
Phlebotomy
Blackfoot, ID03.2017
Cosmetology - Cosmetology
Austin Kade Academy
Idaho Falls, ID07.2014
Snake River High School
Blackfoot, ID06.2010
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
Timeline
Manager
Yoimi Sushi and Hibachi
01.2024 - Current
Lead Server Trainer
Olive Garden Restaurant
05.2023 - 01.2024
Server
Martha’s Cafe
02.2020 - 04.2023
Server Manager
Fuji Japanese Restaurant
Manager of Operations
Bear Mountain Flooring
Phlebotomy - Phlebotomy
Phlebotomy
Cosmetology - Cosmetology
Austin Kade Academy
Snake River High School