Brittney Coleman
Atlanta
Summary
Document management professional prepared to contribute high standards and results-oriented mindset. Extensive experience in managing document workflows and optimizing storage solutions. Known for collaborative team efforts and adaptability to evolving project requirements. Proficient in document control systems and regulatory compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduler
WellStar Health System Inc
07.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
ED Patient Access Representative PRN
Emory Health Care
07.2023 - 07.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Worked effectively in fast-paced environments.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Patient Access Representative
Grady Memorial Hospital Ob/Gyn
07.2020 - 12.2023
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Scanned documents into electronic medical records system.
- Proficient in using the Epic Cadence System.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Answered phones promptly in a professional manner.
- Pre Registered patients by collecting relevant patient information before the day of the appointment.
- Verified insurance coverage for services provided by the facility.
Insurance Customer Service Representative (Remote)
USAA
12.2017 - 06.2019
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Developed strong relationships with clients by providing exceptional customer service.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Education
Associate of Arts - Education Administration
Rasmussen College
Lake Elmo, MN07.2022
Associate of Business Administration - Health Administration
Strayer University
Washington, DC09.2019
High School Diploma -
Towers High School
Decatur, GA05.2013
Skills
- Appointment coordination
- HIPAA compliance
- Strong organization
- Customer service
- Insurance verification
- Registration and admissions
- Patient registration
- Patient check-in
- Epic certification
- Strong work ethic
- Computer skills
- Attention to detail
Certification
- Certified Revenue Cycle Representative (CRCR)
- Certified Medical Administrative Assistant
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
Timeline
Scheduler
WellStar Health System Inc
07.2024 - Current
ED Patient Access Representative PRN
Emory Health Care
07.2023 - 07.2024
Patient Access Representative
Grady Memorial Hospital Ob/Gyn
07.2020 - 12.2023
Insurance Customer Service Representative (Remote)
USAA
12.2017 - 06.2019
Associate of Business Administration - Health Administration
Strayer University
High School Diploma -
Towers High School
- Certified Revenue Cycle Representative (CRCR)
- Certified Medical Administrative Assistant
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
Associate of Arts - Education Administration
Rasmussen College
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