Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Edwards

Tahoka,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in Repossesion industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Manager

Nitro Holdings Inc.
Lubbock, TX
11.2022 - Current
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Childcare Director

Tahoka ISD
Tahoka, TX
08.2019 - 08.2022
  • Reviewed licensing regulations regularly to maintain compliance standards.
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Hired, mentored and monitored qualified childcare staff.
  • Created and updated records to document employee and participant information.
  • Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
  • Inspected facilities regularly to ensure cleanliness and safety requirements are met.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Enforced rules to promote positive behavior among children under care.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Communicated with parents and fostered strong professional relationships.

Education

Cosmetology

South Plains College
Plainview, TX
12-2011

High School Diploma -

Monterey High School
Lubbock, TX
05-2008

Skills

  • Staff Management
  • Policy Development
  • Supply Management
  • Operations Management
  • Customer Service
  • Billing
  • Data Entry
  • Conflict Management
  • Office Administration
  • Relationship Building
  • Organizational Skills
  • Customer Relations
  • Scheduling
  • Scheduling and Calendar Management
  • Clerical Support

Certification

  • I carry a TDLR Licenses for Cosmetology

Timeline

Office Manager

Nitro Holdings Inc.
11.2022 - Current

Childcare Director

Tahoka ISD
08.2019 - 08.2022

Cosmetology

South Plains College

High School Diploma -

Monterey High School

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Brittney Edwards