Brittney Facey
Event Operations
Foley,AL
Summary
Skilled Banquet Captain with solid background in overseeing banquet operations and leading service teams. Demonstrated ability to coordinate large-scale events, ensuring smooth service and high customer satisfaction. Known for strong leadership skills, problem-solving capabilities, and exceptional communication abilities. Noteworthy contributions include improving operational efficiency and enhancing team performance in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Captain
PCH Hotels & Resorts
Point Clear, AL
09.2023 - Current
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Collaborated closely with catering managers on upcoming events and their needs.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Analyzed past performance data in order to identify potential improvement opportunities.
- Organized banquet staff to ensure efficient service of guests.
Bartender
Tacky Jacks
Orange Beach, Alabama
03.2022 - 09.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Catering Server
Alabama Coastal Catering
Orange Beach, Alabama
07.2018 - 03.2022
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Set up tables with appropriate linens and silverware prior to each event.
- Operated cash registers accurately and efficiently when needed.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Loaded supplies and food into delivery vans and unloaded at events.
Education
Bachelor of Science - Sport And Fitness Management
University of North Alabama
Florence, AL08-2017
Skills
- Portion control
- Staff Leadership
- Corporate event coordination
- Inventory Management
- Beverage management
- Staff Management
- Banquet Setup
- Guest Relations
- Food sanitation regulations
Accomplishments
- Supervisor of the Quarter Nomination, PCH Hotels and Resorts (2024)
Certification
- Successful Supervisor Course Certification, PCH Hotels and Resorts (2024)
- Flawless Delivery Hospitality Certification, University of Alabama (2024)
References
- Daniel Fuernrohr
Director of Banquets, The Grand Hotel
Phone: 251.654.8268
E-Mail: Daniel.Fuernrohr@grand1847.com
- Roderrick Jones
Senior Manager, The Grand Hotel
Phone: 251.990.6324
E-Mail: Roderrick.Jones@grand1847.com
- Anna Oliver
Events Manager, The Grand Hotel
Phone: 256.655.9607
E-Mail: Anna.Oliver@grand1847.com
Timeline
Banquet Captain
PCH Hotels & Resorts
09.2023 - Current
Bartender
Tacky Jacks
03.2022 - 09.2023
Catering Server
Alabama Coastal Catering
07.2018 - 03.2022
Bachelor of Science - Sport And Fitness Management
University of North Alabama
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