Brittney Foley
Bridgeview,IL
Summary
Operations Leader experienced in enhancing business performance through strategic planning and effective team development. Achieved significant sales growth and reduced employee turnover while building high-performing teams in fast-paced environments. Focused on driving operational improvements and elevating customer experience across multiple locations.
Overview
17
17
years of professional experience
Work History
General Manager
Culvers Franchising System
Homer Glen, Illinois
07.2026 - Current
- Developed and implemented strategic plans to enhance overall business performance.
- Oversaw financial management, including budgeting and expense control initiatives.
- Directed daily operations to ensure efficient workflow and resource allocation.
- Coordinated cross-departmental collaboration to align goals and improve communication.
- Established performance metrics to monitor progress and drive continuous improvement efforts.
- Led training programs to enhance team skills and improve employee engagement.
Freelance Social Media Curator
Self-Employed
04.2025 - Current
- Curated content across multiple social media platforms, driving audience engagement and growth for clients.
- Crafted content strategies that aligned with brand identity and targeted demographic trends.
- Scheduled and published posts, stories, and campaigns using social media management tools.
- Collaborated with clients to maintain consistent voice, branding and messaging.
- Stayed current with social media trends, algorithms, and platform updates to maximize visibility.
General Manager
PTS Corp
04.2020 - 04.2025
- Directed full scale retail and hospitality operations with accountability for revenue, team performance, and daily business functions.
- Increased overall sales through KPI analysis and strategic planning, enhancing team performance.
- Drove customer experience initiatives that improved satisfaction, loyalty, and repeat business.
- Reduced employee turnover by fostering a positive culture, improving training processes, and developing team members for long term success.
- Ensured compliance with state regulations and company policies, maintaining operational integrity in a highly regulated industry.
- Managed staffing, scheduling, and inventory control to maximize operational efficiency and profitability.
- Trained and cross-trained General Managers across multiple locations, contributing to consistent operational standards company wide.
- Drove customer experience initiatives, boosting satisfaction and fostering loyalty for repeat business.
Customer Service Manager
PTS Corp
07.2018 - 10.2020
- Designed and executed personalized onboarding and consultation experiences that increased customer satisfaction.
- Delivered personalized onboarding and consultation experiences to enhance customer satisfaction.
- Trained staff on policies, procedures, and regulatory requirements.
- Established rapport with guests and vendors to foster collaboration.
- Enhanced service quality and boosted overall business performance through targeted contributions.
Shift Leader/Key holder
Lone Star Steakhouse
05.2009 - 07.2017
- Supervised and trained bartending and service staff to ensure high service standards in a fast-paced hospitality environment.
- Improved guest experience by implementing feedback systems, fostering repeat business and customer loyalty.
- Maintained effective dining and bar operations improving speed of service and workflow.
- Collaborated with management to enhance team cooperation and streamline daily operations.
Skills
- Retail and Hospitality Operations
- Operational Leadership
- Financial management
- Sales growth
- Customer experience
- Employee retention
- Regulatory adherence
- Hiring and training
- Inventory and Scheduling Management
- Customer Engagement Strategies
- Microsoft Office (Word, Excel, PowerPoint)
Additional Information
References and Referral letter available upon request.
Timeline
General Manager
Culvers Franchising System
07.2026 - Current
Freelance Social Media Curator
Self-Employed
04.2025 - Current
General Manager
PTS Corp
04.2020 - 04.2025
Customer Service Manager
PTS Corp
07.2018 - 10.2020
Shift Leader/Key holder
Lone Star Steakhouse
05.2009 - 07.2017