Brittney Fuqua
Kerens,TX
Summary
Dedicated Teller II at Prosperity Bank with a strong work ethic and exceptional customer service skills. Successfully balanced cash drawers and resolved discrepancies, enhancing operational accuracy. Fostered customer loyalty through personalized service and effectively educated clients on banking products, contributing to increased cross-selling opportunities. Proficient in cash handling and complex transactions.
Overview
2
2
years of professional experience
Work History
Teller II
Prosperity Bank
04.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Kerens ISD
Kerens, TX05-2005
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
Accomplishments
- Earned Exceptional Teller Award for outstanding customer service and cash handeling
Timeline
Teller II
Prosperity Bank
04.2023 - Current
High School Diploma -
Kerens ISD
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