Summary
Overview
Work History
Education
Skills
Timeline
Brittney Nguyen

Brittney Nguyen

Buena Park,CA

Summary

Highly skilled office administrator with a meticulous and exceptionally adept approach. Seeking to utilize collective professional experience in meeting the needs of future employers. Proactive in acquiring relationships, managing projects, and executing operational excellence. Eager to leverage background with an organization that can benefit from a management professional with strong analytical and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Sales Administration

Lithia Motors Corporation
01.2016 - Current
  • Responsible for ensuring the highest level of customer satisfaction by assisting management with customer focused programs
  • Assist the Sales Department in achieving Customer Experience CSI/SSI scores above the national averages and meeting service-related manufacturer's requirements
  • Understand manufacturers Excellence Objectives and work with GM to ensure achievement
  • Maximize incentives/benefits from manufacturer's incentive programs while minimizing chargebacks by understanding program rules and payment structures
  • Streamline operational processes to support compliance with internal controls as well as new or evolving business initiatives
  • Produce reports to assist the GM track and measure performance
  • Report new vehicle sales to manufacturers and process and manage submission of manufacturer incentives
  • Oversee the process of cancellations of products and courtesy deliveries
  • Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding
  • Supports the GM to ensure timely, accurate and consistent recording of transactional postings of dealership activities by regularly reviewing GL activity and supporting accounting schedules
  • Regularly reconciles and monitors inventory of vehicles to improve syndication accuracy through various DMS systems
  • Calculate employee wages, overtime, commissions, and bonuses based on respective pay plans
  • Address general payroll and benefits inquiries from employees regarding paystubs, deductions, payroll issues and benefits-related questions
  • Maintain accurate and timely submission of payroll to ensure employees are paid correctly and on time

Assistant Branch Manager

US Bank
01.2012 - 01.2016
  • Provide a range of managerial services focused on the administration of overall sales success of the bank while simultaneously placing strong emphasis on providing the highest quality of customer service
  • Develop sales objectives as well as associated policies and procedures for selling processes
  • Engage in community outreach activities to enhance potential sales leads while also connecting with critical regional business partners
  • Inspire and create a motivating environment through activity-based coaching and continuous sales development
  • Proactively coach team to deepen relationships and increase acquisitions through identifying cross-sell opportunities
  • Drive outbound sale activities and building referral network and partnerships in the community (e.g., Chamber of Commerce, local officials and business networks)
  • Awarded by management for surpassing sales goal consistently
  • Recognized for garnering $1 million per month in deposits, achieving the highest growth score in the entire market
  • Evaluate the branch's financial activity on a regular basis based upon review of the branch's profit and loss report
  • Handle critical banking services such as the approval of accounts and loan management
  • Successfully exceeding all audit scores for branch operations for 5 consecutive audits
  • Certified Mentor for LA and OC region committed to cultivate and provide guidance to new talents
  • Part of an operational 'SWAT' team dedicated to coach audit and regulatory compliance
  • Monitor, assess, and provide corrective suggestions for deficient banking staff performance
  • Conduct both quarterly and annual performance evaluations, working in collaboration with staff members to develop realistic quarterly development plans
  • Recruited banking staff, identifying key bank staffing needs and filling positions with the most appropriate and effective employees
  • Provided training and development services for all staff members, enhancing previously harbored skill sets and evoking new professional aptitudes

Branch Operations Supervisor

Washington Mutual Bank
01.2004 - 01.2012
  • Performed organizational and directive duties, ensuring the recruitment and training of a high-quality banking staff while also focusing on developing a strong regional customer base
  • Focused on incorporating corporate objectives into the branch location
  • Centrally responsible for the supervision of bank tellers and teller leads, delegating daily tasks and monitoring quality of performance
  • Engaged in accurate banking and bookkeeping services to ensure complete auditing compliance
  • Verified all activity within the bank was in strict alignment with auditing parameters
  • Utilized operational metric methods to curb risk and potential financial losses
  • Implemented a degree of standards that meticulously ensured the appropriate control of cash, regulatory-compliance monetary transactions, security and account opening activities
  • Acted as a liaison between customers and upper management, fielding inquiries and complaints and ensuring their issues were brought to the attention of upper management
  • Promoted bank services to local businesses and community members
  • Engaged in bank-wide events and regional meetings to develop a comprehensive approach to banking services within the local community
  • Awarded top branch for consistently receiving perfect scores on customer surveys
  • Delegated instruction and daily tasks for team members as related to their respective positions
  • Monitored each staff member's performance trajectory, via continual review of sales/referral activity, towards predetermined individual and bank-wide sales objectives
  • Instructed existing staff and recent hires on proper transaction processes and customer service
  • Monitored staff performance as related to guidelines including Washington Mutual's Code of Conduct

Education

Associate of Arts Degree -

Orange Coast College, Costa Mesa, CA

Skills

  • 10-Key Proficiency
  • Proficiency in MS Suite of Programs
  • Adobe
  • Microsoft Excel
  • Sales Analytics and Reporting
  • Financial and Accounting Acumen
  • Auditing Compliance
  • Auto Industry Experience
  • Payroll and Benefits Administration

Timeline

Sales Administration - Lithia Motors Corporation
01.2016 - Current
Assistant Branch Manager - US Bank
01.2012 - 01.2016
Branch Operations Supervisor - Washington Mutual Bank
01.2004 - 01.2012
Orange Coast College - Associate of Arts Degree,

Similar Profiles

CREATE PROFILE
Brittney Nguyen