Brock Jordan
Fresno
Summary
Detail-oriented professional specializing in workplace safety and staff supervision. Proven track record in problem-solving and inventory management, contributing to enhanced operational performance and customer retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot
Fresno, CA
08.2019 - Current
- Directed daily operations while enforcing safety measures and compliance guidelines.
- Trained and mentored team members on effective workflow management and customer service practices.
- Analyzed inventory processes and instituted management strategies to enhance stock accuracy and maintain optimal availability.
- Conducted comprehensive analysis of sales data to identify opportunities for performance improvement within the department.
- Investigated and resolved customer inquiries efficiently, contributing to a positive shopping environment and customer retention.
- Monitored performance metrics, identifying areas for process improvement and cost reduction initiatives.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built and designed large displays weekly to promote specific products.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Rideshare Driver
Lyft And Uber
Fresno And Chico California
05.2017 - 05.2019
- Delivered exceptional customer service, ensuring positive rider experiences and high satisfaction ratings.
- Navigated efficiently using GPS systems, optimizing routes to minimize travel time and enhance rider convenience.
- Maintained vehicle cleanliness and safety standards, conducting regular inspections to ensure compliance with regulations.
- Managed ride requests promptly, displaying adaptability in high-demand situations to maximize earnings potential.
Delivery Driver/Food Prep Cook
Mama Mia's Pizzeria
Fresno, CA
03.2016 - 03.2017
- Delivered orders efficiently, ensuring timely service and customer satisfaction.
- Managed multiple delivery routes, optimizing travel time while adhering to safety regulations.
- Communicated effectively with customers regarding order status and delivery details.
- Assisted in training new drivers on company protocols and navigation systems.
- Maintained vehicle cleanliness and conducted routine maintenance checks for reliability.
- Collaborated with kitchen staff to ensure accurate order preparation prior to delivery.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
No Degree - Medicine
Clovis Community College
Fresno, CAHigh School Diploma -
Clovis North High School
Fresno, CA06.2013
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Inventory management
- Staff supervision
Certification
- Fork Lift License - March 2020-current
- Lift Truck Trainer
Languages
English
Native or Bilingual
Timeline
Department Supervisor
The Home Depot
08.2019 - Current
Rideshare Driver
Lyft And Uber
05.2017 - 05.2019
Delivery Driver/Food Prep Cook
Mama Mia's Pizzeria
03.2016 - 03.2017
No Degree - Medicine
Clovis Community College
High School Diploma -
Clovis North High School