Brook Watson
Conroe,TX
Summary
Dynamic Associate Manager at Sonic with a proven track record in staff management and strategic planning. Enhanced team productivity through effective training and operational improvements, achieving significant reductions in inventory discrepancies. Skilled in negotiation and operations management, consistently delivering exceptional customer service and fostering professional growth among team members.
Worked 40 hour weeks while still enrolled in school
Overview
3
3
years of professional experience
Work History
Associate Manager
Sonic
08.2022 - Current
- Trained and mentored team members on customer service protocols and operational procedures.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented promotional strategies to enhance product visibility and increase sales.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Enhanced team productivity by implementing efficient project management strategies.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Developed staff schedules to optimize labor efficiency while maintaining service quality.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed daily operations, ensuring alignment with company policies and standards.
- Took out food and drinks as well as making food and drinks to order.
Education
High School Diploma - Health Care Administration
Lonestar
Conroe, TXSkills
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Staff training and development
- Store management
Timeline
Associate Manager
Sonic
08.2022 - Current
High School Diploma - Health Care Administration
Lonestar