Brooke Bombardier
Clifton Park,NY
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
17
17
years of professional experience
Work History
Property Manager
Solomon Apartment Management
Clifton Park , NY
2024.02 - Current
- Lead and manage a team of 5 personnel, comprising two office staff and three maintenance staff, overseeing the operations of a 311-unit property.
- Handle resident concerns and inquiries effectively, ensuring a high level of customer satisfaction.
- Conduct regular property inspections multiple times weekly to maintain a high standard of appearance and functionality.
- Perform pre-move-out inspections, move-out inspections, and coordinate necessary maintenance such as painting, cleaning, and floor replacements as required.
- Manage and coordinate with maintenance staff to ensure move-ins are prepared on schedule and work orders are completed promptly.
- Responsible for managing invoices and expenditures, ensuring adherence to budgetary constraints.
- Initiate purchase orders for vendors and oversee vendor relationships.
- Provide oversight to office staff, ensuring accuracy and completeness of files and lease agreements.
Assistant Property Manager
Solomon Apartment Management
Clifton Park , NY
2022.09 - 2024.02
- Monitor lease renewals, facilitating the process by sending out new lease agreements and proactively contacting residents for follow-ups on renewal notices.
- Create and maintain a comprehensive delinquency chart, managing outstanding balances efficiently. Responsible for communication with residents through calls, emails, and notices regarding their account status. Liaise with legal teams and attend court proceedings as necessary. Successfully reduced outstanding balances from $300k to $102k.
- Initiate purchase orders for maintenance requirements in absence of the manager, ensuring seamless operations.
- Conduct and manage resident checks, accurately associating them with respective accounts.
- Efficiently organize and prioritize work orders, ensuring timely resolution of maintenance issues. Coordinate with vendors and schedule appointments to complete work orders, following up with residents to confirm satisfaction.
- Review leasing files meticulously to verify completeness and accuracy.
- Enforce lease provisions, ensuring residents comply with terms and conditions.
- Uphold resident satisfaction as a core priority, addressing concerns promptly and effectively.
- Perform inspections on vacant apartments to ensure market readiness and optimal presentation.
- Oversee move-in and move-out inspections, ensuring compliance with established procedures.
Leasing Consultant
Solomon Apartment Management
Clifton Park , NY
2021.08 - 2022.09
- Conduct property tours for prospective tenants, effectively showcasing property features and amenities to secure leases.
- Organize and maintain resident files systematically, ensuring all documentation is in order and readily accessible.
- Draft and execute lease agreements, ensuring compliance with legal requirements and property policies.
- Facilitate smooth move-in processes for new residents, ensuring they have all necessary documents completed, such as renters insurance and signed agreements, and collecting move-in funds.
- Provide prompt and courteous responses to phone calls and emails, addressing inquiries and resolving issues efficiently.
- Assist residents with various concerns or requests, serving as a liaison between residents and management.
- Manage resident work orders by receiving requests over the phone, accurately documenting them, and coordinating with management and maintenance for timely resolution.
- Schedule property tours for prospective tenants, accommodating their needs and preferences.
Cleaner
Solomon Apartment Management
Clifton Park , NY
2021.01 - 2021.08
- Responsible for cleaning apartments to make them move in ready
- Cleaning Hallways and laundry rooms weekly
- Cleaning common areas to make sure they were acceptable for residents
District Staff
Stewarts Shops
Clifton Park , NY
2018.01 - 2021.01
- Conducted comprehensive food safety inspections at various locations, ensuring compliance with health and safety regulations and standards.
- Facilitated ATM audits, including accurate counting of cash in ATMs, reconciliation of register balances, and auditing of lottery tickets.
- Performed inventory audits for shops, meticulously counting cigarettes, coffee, and ice cream to maintain accurate records.
- Provided training and support to new employees, ensuring they were equipped with the necessary skills and knowledge to perform their roles effectively.
- Assisted with customer transactions and food preparation as needed, contributing to a smooth operation and high-quality service.
- Played a key role in stocking and cleaning the shops, maintaining a tidy and organized environment for staff and customers.
- Conducted thorough inspections using inspection sheets, providing feedback to employees and emphasizing the importance of cleanliness and food safety practices.
- Achieved significant improvements in food safety compliance, elevating the district's rating from 49% to 95% under my supervision.
Assistant Manager
Stewarts Shops
Schaghticoke , NY
2012.01 - 2017.01
- Provided valuable support to the manager in daily operations, contributing to the efficient functioning of the business.
- Assisted in training new staff members, ensuring they were well-equipped to perform their roles effectively.
- Facilitated product ordering processes, maintaining optimal inventory levels to meet customer demand.
- Conducted audits to ensure compliance with company standards and procedures.
- Played a vital role in stocking shelves and maintaining inventory accuracy.
- Interacted with customers, addressing inquiries and resolving issues promptly, including handling situations with dissatisfied customers.
- Managed day-to-day operations in the absence of the manager, ensuring smooth running of the shop.
- Entrusted with opening and closing responsibilities, ensuring security and proper functioning of the premises.
- Assisted in employee scheduling, conducted interviews, and participated in performance evaluations to maintain a productive workforce.
Cashier
Stewarts Shops
Stillwater , NY
2007.04 - 2009.06
- Provided exceptional customer service, ensuring customer satisfaction and loyalty.
- Prepared food items to meet customer orders, maintaining quality and consistency.
- Managed inventory by stocking shelves and coolers to ensure availability of products.
- Maintained coffee stations, ensuring a constant supply of fresh coffee for customers.
- Handled ice cream scooping duties, contributing to the variety of offerings and customer experience.
Education
High School Diploma -
Stillwater High School
Stillwater, NY2008-06
Some College (No Degree) -
Hudson Valley Community College
Troy, NYSkills
- Vendor Management
- Compliance Monitoring
- Database Management
- Maintenance Scheduling
- Property Management
- Tenant relations
- Staff Management
- Leasing and sales
- Valid NY driver's license
- Maintenance Coordination
- Payment Collection
- Property Inspections
- Rent collection
- Customer service-focused
- Office Staffing
References
References available upon request.
Timeline
Property Manager
Solomon Apartment Management
2024.02 - Current
Assistant Property Manager
Solomon Apartment Management
2022.09 - 2024.02
Leasing Consultant
Solomon Apartment Management
2021.08 - 2022.09
Cleaner
Solomon Apartment Management
2021.01 - 2021.08
District Staff
Stewarts Shops
2018.01 - 2021.01
Assistant Manager
Stewarts Shops
2012.01 - 2017.01
Cashier
Stewarts Shops
2007.04 - 2009.06
High School Diploma -
Stillwater High School
Some College (No Degree) -
Hudson Valley Community College
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