Brooke Brewer
Vernal,UT
Summary
Results-driven Dispatch Manager with expertise in workflow planning, route optimization, and DOT compliance. Proven ability to enhance operational efficiency and deliver exceptional customer service.
Overview
3
3
years of professional experience
Work History
Dispatch Manager
Blackridge Services
Roosevelt UT
02.2025 - Current
- Coordinated dispatch operations to ensure timely deliveries and efficient routing.
- Managed communication between drivers and clients, resolving issues promptly.
- Trained new staff on dispatch software and operational procedures.
- Implemented process improvements that increased efficiency in load assignments.
- Developed schedules for drivers, optimizing routes based on traffic conditions.
- Enforced compliance with safety regulations and company policies within the dispatch team.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Reported to management operational activities and maintained current records.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Fabrication Welder
Coyote Tanks Inc.
Vernal, UT
06.2023 - 07.2024
- Interpreted blueprints and technical drawings for accurate assembly of tanks and structures.
- Read and followed blueprints and weld diagrams.
- Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
- Fabricated metal components using MIG, Stick, Flux-Cored welding techniques to meet project specifications.
- Used cutting torches to shape and cut metal for fabrication projects.
- Finished welding and fabrication projects using grinders.
Education
High School Diploma -
Uinta High School
Vernal, UTSkills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Customer communication
- Prioritizing calls
- Critical thinking
- Effective communications
- Customer service
- Trailer exchange management
Timeline
Dispatch Manager
Blackridge Services
02.2025 - Current
Fabrication Welder
Coyote Tanks Inc.
06.2023 - 07.2024
High School Diploma -
Uinta High School