Brooke Emanuele
Calcium,NY
Summary
Dynamic Service Advisor with proven expertise at Transteck Freightliner, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in billing and invoicing, I consistently deliver outstanding support, resolving issues promptly and efficiently. My proactive approach has significantly improved service levels and customer loyalty.
Overview
11
11
years of professional experience
Work History
Service Advisor
Transteck Freightliner
New Stanton, PA
02.2022 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
Service Advisor
Myers RV Center
Apollo, PA
01.2020 - 01.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints in an efficient and courteous manner.
- Completed day-to-day duties accurately and efficiently.
Sales Consultant
JCPenney
Greensburg, PA
01.2014 - 01.2019
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Analyzed customer needs and preferences to recommend appropriate products.
- Handled credit and debit card payment processing to complete purchasing experience.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
High School Diploma -
Hempfield
Greensburg06-2014
Skills
- Time management
- Customer service
- Conflict resolution
- Billing and invoicing
- Computer skills
- Effective communication
- Documentation and reporting
Timeline
Service Advisor
Transteck Freightliner
02.2022 - Current
Service Advisor
Myers RV Center
01.2020 - 01.2021
Sales Consultant
JCPenney
01.2014 - 01.2019
High School Diploma -
Hempfield
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