Brooke Henry

Processed referrals for speciality clinics utilizing Trace software in a timely and accurate manner.

• Managed patient inquiries and facilitated appointment scheduling effectively.
• Coordinated insurance verification and ensured accurate patient information collection.
• Streamlined patient check-in processes, enhancing overall efficiency of front desk operations.
• Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
• Trained new staff on office procedures and best practices for patient interactions.
• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

• Transcribed medical records with high accuracy, ensuring compliance with industry standards.
• Reviewed and edited transcripts for clarity, grammar, and punctuation consistency.
• Trained new staff on transcription software and best practices in medical terminology usage.
• Maintained up-to-date knowledge of medical vocabulary and changes in documentation guidelines.
• Developed standardized templates to streamline repetitive transcription tasks across departments.
• Accurately documented medical dictation to record patient care records.