Brooke Hullinger
Mesa,AZ
Summary
Customer-centric leader with a strong background in managing front-end operations and driving sales growth. Expertise in coordinating team efforts and streamlining processes to enhance client satisfaction. Committed to fostering a motivated team environment while achieving and surpassing organizational sales objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front End Manager
Best Estie Day Spa
Mesa, Arizona
01.2024 - Current
- Supervised daily operations to enhance client experiences at spa.
- Coordinated scheduling and appointment management, optimizing workflow through spa software systems.
- Resolved client inquiries and concerns, ensuring high levels of client satisfaction.
- Conducted transactions by confirming patient information and processing per standard protocol.
- Analyzed sales data to identify trends and adjust strategies accordingly.
CLIENT EXPERIENCE LEAD
Divadance
Chandller
01.2024 - Current
- Coordinated with instructors and staff to facilitate smooth daily operations and transitions between classes, ensuring a positive experience for clients.
- Managed operations by answering phone calls, responding to emails, and addressing walk-in inquiries to enhance client engagement.
- Assisted with class registrations, memberships, and payment processing using studio software to streamline administrative processes.
RETAIL MANAGER
The Pink Door LLC
01.2023 - 01.2025
- Supervised and motivated sales associates, providing guidance and delegating tasks to enhance team performance.
- Resolved customer issues or complaints professionally, fostering satisfaction and encouraging repeat business.
- Opened and closed the store per company procedures, ensuring security, cleanliness, and readiness for customer service.
SALES DIRECTOR/ RECRUITER
MEI Consulting
01.2018 - 01.2025
- Developed and executed sales strategies to consistently exceed revenue targets.
- Led daily sales meetings to prioritize objectives, review performance metrics, and energize the team.
- Identified staffing needs and defined candidate profiles for sales roles to enhance recruitment effectiveness.
- Screen, interview, and evaluate potential hires for both skills and culture fit.
Education
BACHELOR OF PERFORMING ARTS -
Arizona State University
Phoenix, AZ01-2016
Skills
- Operations Management
- Client Relationship Management
- Appointment scheduling
- Sales closure techniques
- Project Management Tools
- Computer Literacy
- Problem-Solving
- Strong customer service
- Strong Communication
- Team player
Languages
- English, fluent
- Spanish, fluent
Certification
- Group Fitness Instructor
Timeline
Front End Manager
Best Estie Day Spa
01.2024 - Current
CLIENT EXPERIENCE LEAD
Divadance
01.2024 - Current
RETAIL MANAGER
The Pink Door LLC
01.2023 - 01.2025
SALES DIRECTOR/ RECRUITER
MEI Consulting
01.2018 - 01.2025
BACHELOR OF PERFORMING ARTS -
Arizona State University