Brooke Leach
Reno,NV
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
36
36
years of professional experience
Work History
Office Manager
Pellerin Trucking
Reno, NV
11.2019 - 10.2024
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Truck Driver
Pellerin Trucking
Reno , Nevada
06.2019 - 10.2024
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Dispatched truckers to next job site or load
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Verified load against shipping papers to ensure accuracy of shipment.a
- Managed personal driving time according to Hours of Service regulations.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Recorded expenses and maintained receipts.
Customer Service Representative
Humana Insurance
Las Vegas , Nevada
02.2012 - 08.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
Customer Service Representative
Hometown Health Insurance
Reno, Nevada
06.2008 - 03.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Secretarial Assistant
Builders Choice Trusses
Silver Springs , Nevada
10.2007 - 04.2008
- Maintained daily electronic journal, manually entered data into log books.
- Answered phones and routed calls to appropriate personnel.
- Received visitors at front desk by greeting, welcoming, directing them appropriately.
- Handled multiple projects simultaneously while meeting strict deadlines.
- Performed data entry tasks using Word Processing software packages such as Microsoft Word and Excel.
- Processed incoming and outgoing mail on a daily basis.
- Provided customer service support by responding to inquiries from clients and vendors.
- Sent and distributed mail and parcels.
Gaming Auditor
Silver Strike Casino
, Nevada
01.2006 - 10.2007
- Performed detailed audits of gaming activities, including reviewing and verifying documents for accuracy and compliance with all applicable policies and regulations.
- Reviewed financial transactions related to gaming activities to ensure accuracy and proper documentation.
- Analyzed data from various sources such as reports, journals, ledgers, databases., to detect irregularities in financial records.
- Monitored daily activity on casino floors in order to detect any suspicious behavior or violations of applicable rules and regulations.
- Interacted with department staff members at all levels in order to obtain information necessary for completion of assigned tasks.
- Ensured that all required reporting was completed accurately and submitted within deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Analyzed balance sheets for mistakes and inaccuracies.
- Posted financial data in Excel spreadsheets and managed inventory.
Office Manager
Leach Drilling Inc
Silver Springs , Nevada
06.1988 - 06.2005
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Fernley Adult Education
Fernley, NV06-2006
Associate of Applied Science - Medical Assistant
Career College of Northern Nevada
Reno, NVSkills
- Staff hiring
- Billing
- Bookkeeping
- Policy implementation
- Expense reporting
- Document management
- Data retrieval systems
- Payroll processing
- Financial reporting
- Office management
- Customer relations
- Staff management
- Customer service
- Clerical support
- Credit and collections
- Human Resources
- Banking operations
- Contract administration
- Scheduling coordination
- Business administration
- Data entry
Timeline
Office Manager
Pellerin Trucking
11.2019 - 10.2024
Truck Driver
Pellerin Trucking
06.2019 - 10.2024
Customer Service Representative
Humana Insurance
02.2012 - 08.2013
Customer Service Representative
Hometown Health Insurance
06.2008 - 03.2009
Secretarial Assistant
Builders Choice Trusses
10.2007 - 04.2008
Gaming Auditor
Silver Strike Casino
01.2006 - 10.2007
Office Manager
Leach Drilling Inc
06.1988 - 06.2005
High School Diploma -
Fernley Adult Education
Associate of Applied Science - Medical Assistant
Career College of Northern Nevada