Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Mueller

Oneida,WI

Summary

Proven leader with experience at Caribou Coffee, adept in operations support and team motivation. Excelled in enhancing team performance and customer satisfaction through effective training and problem resolution. Skilled in POS system operation and coffee expertise, consistently delivering quality service and achieving performance targets.

Overview

2
2
years of professional experience

Work History

Shift Leader

Caribou Coffee
11.2022 - 12.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Shift Lead

Bonafide Juicery
02.2022 - 11.2022
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Created quality beverages for customers following recipes and presentation standards.
  • Prepared and served juices and blended drinks.

Education

High School Diploma -

East High School
Green Bay, WI
06.2021

Skills

  • Production Reporting
  • Equipment Troubleshooting
  • Operations Support
  • Production Scheduling
  • Team motivation
  • Goal Setting and Tracking
  • POS System Operation
  • Cash Handling
  • Soft selling
  • Coffee expertise
  • Food Preparation
  • Opening and closing duties

Timeline

Shift Leader

Caribou Coffee
11.2022 - 12.2023

Shift Lead

Bonafide Juicery
02.2022 - 11.2022

High School Diploma -

East High School

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Brooke Mueller