Brooke Swetow
Tempe,AZ
Summary
I moved to Arizona from downtown Chicago 2 years ago to attend ASU. I have several years of experience in the restaurant and hospitality industry as a server. I am very customer-service oriented and motivated to do a great job. My past employers will confirm that I am very dependable, a hard worker and have a great attitude. In my spare time, I play lots of sports - Volleyball is my favorite! I am also a member of the ASU dance team. I love meeting new people and look forward to connecting with you soon!
Overview
4
4
years of professional experience
Work History
Server
Midtown Athletic Club
05.2021 - 09.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Created relationships with regular customers to make them feel comfortable in the environment
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Nanny
Matt Cohn
09.2021 - 05.2022
- Supported children in homework, play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Hostess
Skylanes
10.2021 - 02.2022
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Upsold tables
Hostess
Earls Kitchen + Bar
11.2019 - 05.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess
Pizzeria Bebu
05.2018 - 11.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
Bachelor of Science - Psychology
05.2025
Skills
- Menu Memorization
- Order Accuracy
- Food Sales and Promotion
- Suggestive Selling
- Sales Techniques
- Pos Operation
- Hospitality Service Expertise
- Warm and Friendly
- Cool Under Pressure
- Very quick learner
Timeline
Hostess - Skylanes
10.2021 - 02.2022
Nanny - Matt Cohn
09.2021 - 05.2022
Server - Midtown Athletic Club
05.2021 - 09.2022
Hostess - Earls Kitchen + Bar
11.2019 - 05.2020
Hostess - Pizzeria Bebu
05.2018 - 11.2019
Arizona State University - Bachelor of Science, Psychology
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