Brooke Swoboda

• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Memorization of cocktails and craft beers with knowledge to make helpful suggestions
• Trained new wait staff on menu items, procedures, and customer service
• Kept server areas clean and stocked to increase efficiency while working tables.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Handled large groups of guests while keeping orders and tabs correct

• Helped office staff prepare reports and presentations for internal or client-related use.
• Responded to inquiries from callers seeking information.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Corresponded with clients through email, telephone, or postal mail.

• Served and accommodated guests in a timely and efficient matter

• Kept register accurate through correct billing, payment processing and cash management practice

• Worked with banquet manager to coordinate event set up and schedule.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Responded to guest inquiries and requests promptly and courteously.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Personable and energetic guest relation specialist
• Maintain a polite, pleasant, and professional demeanor throughout all encounters
• Coordinated deliveries for the company
• Kept track of event finances, including initial deposits, due payments and final balances
• Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service
• Maintained clean and tidy areas
• Ensured restaurant was ready for opening by setting up the dining room and preparing work stations
• Trained new employees