Brooklin Coss
Walker,MI
Summary
Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Has effective communication skills and the ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles.
Also, a knowledgeable registered behavior technician with several years of experience. Dedicated to helping develop skills and manage behaviors in an individualized way. Excellent multitasker with good time management, problem-solving, and conflict resolution skills.
CPR trained, Medication trained
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Ivy Rehab Physical Therapy
09.2025 - Current
- Coordinated patient appointments and managed schedule to optimize patient flow.
- Answered incoming calls from patients, providers, and insurance companies, ensuring clear communication and support.
- Acted as the primary contact for patients, doctors, and hospital staff by reviewing medical charts and facilitating effective communication.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Provided direct care to patients, ensuring a comfortable and supportive environment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved client complaints through timely corrective actions and appropriate referrals to improve patient satisfaction.
Registered Behavior Technician
Residential Opportunities Inc.
02.2025 - 09.2025
- Implemented individualized behavior intervention plans, enhancing client progress and engagement.
- Observed client progress and documented behavioral data accurately.
- Engaged clients in targeted activities to foster social skills and improve communication.
- Provided verbal prompts and physical guidance to facilitate active client participation.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
Patient Coordinator
Ivy Rehab Physical Therapy
06.2024 - 02.2025
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated patient appointments and maintained appointment schedule.
- Answered incoming calls from patients, providers, and insurance companies, ensuring clear communication and support.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Addressed client complaints through prompt corrective actions and appropriate referrals, enhancing patient satisfaction.
Registered Behavior Technician
Total Spectrum
08.2022 - 05.2024
- Implemented behavior intervention plans for clients on the Autism Spectrum
- Supported client using principles of applied behavior analysis.
- Intervened in clients' challenging behaviors by reinforcing effective therapeutic alternatives and coping strategies.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Monitored client progress and documented behavioral data to inform treatment adjustments.
- Collaborated with team to adapt interventions based on evolving needs of children and families.
Nanny
The Nanny Authority
04.2022 - 08.2022
- Organized and cleaned home post-activities, ensuring a safe and tidy play environment.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Interacted with children using age-appropriate language and activities.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed and implemented behavior management strategies to foster positive behavior and support children's emotional development.
- Prepared nutritious meals and snacks for children, adhering to dietary guidelines to promote healthy eating habits.
- Taught children basic life skills, manners and personal hygiene.
Registered Behavior Technician
Lighthouse Autism Center
05.2021 - 04.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used a tablet to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Supported client using principles of applied behavior analysis.
- Implemented individualized behavior plans for clients with developmental disabilities.
- Assisted in daily living skills training for clients to promote independence.
- Documented client progress and behaviors accurately for treatment analysis.
Senior Behavior Technician
Braintrust Behavioral Health
01.2018 - 01.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Registered Behavior Technician
Little Star ABA Therapy
01.2017 - 01.2018
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Customer Service Associate
Walgreens
01.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05.2017
Skills
- Patient Care Coordination
- Patient Relations
- Insurance verification
- Appointment Scheduling
- Payment Collection
- HIPAA Compliance
- Patient confidentiality
- Office Administration
- Time management
- Registered behavior technician
- Discrete trial training
- Behavior intervention plans
- Picture exchange communication system
Certification
- CPR/ First aid certified: current
Timeline
Patient Coordinator
Ivy Rehab Physical Therapy
09.2025 - Current
Registered Behavior Technician
Residential Opportunities Inc.
02.2025 - 09.2025
Patient Coordinator
Ivy Rehab Physical Therapy
06.2024 - 02.2025
Registered Behavior Technician
Total Spectrum
08.2022 - 05.2024
Nanny
The Nanny Authority
04.2022 - 08.2022
Registered Behavior Technician
Lighthouse Autism Center
05.2021 - 04.2022
Senior Behavior Technician
Braintrust Behavioral Health
01.2018 - 01.2021
Registered Behavior Technician
Little Star ABA Therapy
01.2017 - 01.2018
Customer Service Associate
Walgreens
01.2016 - 01.2017
High School Diploma -
Bedford North Lawrence High School