Brooklyn Givens
Hendersonville,TN
Summary
Friendly front desk professional with strong appointment scheduling, phone etiquette, and customer service skills. Known for staying organized, managing busy calendars, and creating a calm, welcoming experience for clients.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
La Bella Hair Salon
Hendersonville, Tennessee
09.2025 - Current
- Welcomed salon guests and supported front-desk operations for busy beauty appointments.
- Greeted customers warmly at the front desk to create a welcoming atmosphere. and made them feel welcome.
- Checked in clients and confirmed service details to enhance customer satisfaction upon arrival.
- Coordinated client bookings through appointment calendar and scheduling system to ensure smooth operations.
- Answered incoming calls and passed messages to stylists and management.
- Answered multi-line telephone with professional tone to provide accurate information and assist inquiries effectively.
- Updated client records and service notes in the salon database.
- Assisted with product display and retail shelf organization.
Coaching Staff Member
Cheerville
Hendersonville, Tennessee
05.2024 - Current
- Instructed athletes in stunts, tumbling, and choreography to improve performance and team dynamics
- Evaluated athlete performance and provided technique corrections to foster skill development
- Guided athletes through discipline, focus, and teamwork
- Monitored safety during drills and team routines
- Organized warmup sessions to enhance athlete readiness for practices and competitions
- Communicated team expectations to athletes and parents
- Developed practice plans for Cheerville coaching sessions
Server/Bartender
Show Pony
Nashville, Tennessee
01.2025 - 05.2026
- Greeted guests and guided seating in Show Pony dining and bar areas.
- Engaged customers in friendly conversation, fostering a welcoming atmosphere that contributed to an enjoyable bar experience. with customers to provide enjoyable bar experience.
- Addressed and fulfilled guest requests promptly to enhance their dining experience. and resolved concerns with professional communication.
- Maintained clean tables, counters, and guest areas throughout service.
- Multitasked effectively in fast-paced environment, ensuring seamless service across dining and bar areas.
- Remained calm and poised during busy periods, promoting great customer service for guests.
Front Desk Receptionist
CycleBar
Hendersonville, Tennessee
08.2023 - 12.2023
- Resolved customer issues with knowledgeable, friendly service to maintain high satisfaction.
- Assisted customers with requests and answered questions to improve overall experience.
- Built positive customer interactions through strong interpersonal communication skills.
- Greeted visitors, prepared participants for class, set up studio, managed laundry, made cold rags, answered phone calls, and booked classes.
- Answered phone calls and scheduled classes to streamline customer bookings.
- Managed laundry and prepared cold rags to ensure comfort for clients.
- Before each class, I would set up the studio
- Cleaned studio after each class to maintain a ready space.
- Contributed new ideas and practical solutions to enhance team performance.
Host
Brixx Wood Fired Pizza
Hendersonville, Tennessee
06.2022 - 12.2022
- Greeted guests warmly at Brixx Wood Fired Pizza, while managing seating flow to create a welcoming atmosphere.
- Greeted guests and collected details to seat groups or place on the waitlist.
- Kept waitlist organized and shared accurate wait times with arriving parties.
- Answered phone calls and processed reservations with clear, friendly service.
- Escorted guests to tables promptly, contributing to efficient dining experience. to tables and explained wood-fired pizza menu selections.
- Updated table status and tracked dining room readiness during each shift.
- Worked with servers and managers to support smooth front-of-house operations.
- Resolved guest concerns professionally, fostering positive dining experiences.
Sales associate
Glitz Nashville
Nashville
01.2024 - 03.2024
- Processed sales transactions through register and point-of-sale system.
- Handled cashier duties, including accepting payments, issuing receipts, and counting change.
- Assisted shoppers with jewelry and accessory selection on Glitz Nashville sales floor.
- Assisted customers in locating products, providing expert advice to enhance their shopping experience.
- Shared product knowledge on fashion pieces and gift options for shoppers.
- Resolved customer concerns, enhancing satisfaction through attentive service.
- Styled displays to attract customer interest in new arrivals and seasonal merchandise.
- Restocked inventory and organized backroom merchandise for easy access.
- Welcomed customers upon entry to create a friendly atmosphere. and delivered strong customer service.
Education
Some College (No Degree) - Medical Science
Western Kentucky University
Bowling Green, KY10-2026
Skills
- Appointment scheduling
- Appointment management
- Calendar management
- Customer service
- Phone etiquette
- Multitasking abilities
- Organizational skills
- Planning skills
- Attention to detail
- Written communication
- Listening skills
- Team communication
- Conflict resolution
Timeline
Front Desk Receptionist
La Bella Hair Salon
09.2025 - Current
Server/Bartender
Show Pony
01.2025 - 05.2026
Coaching Staff Member
Cheerville
05.2024 - Current
Sales associate
Glitz Nashville
01.2024 - 03.2024
Front Desk Receptionist
CycleBar
08.2023 - 12.2023
Host
Brixx Wood Fired Pizza
06.2022 - 12.2022
Some College (No Degree) - Medical Science
Western Kentucky University