Brooklyn Scharff
Cedar Falls,IA
Summary
As a proven team player with excellent customer service, I have helped make Big Acai more efficient with teamwork and multitasking. I am skilled in time management and problem-solving, which I apply both in my daily life and to my job, sports, and education. My leadership has led me to train new employees at all three of my jobs, which proves my employers have trusted me to lead and to show excellence consistently. Along with my job and sports, I have been involved with FCA through the school before, which led me to volunteer to help bring Thanksgiving meals to those who are unable to in the Cedar Valley, along with volunteer work for the House of Hope on my own time. In the future, I wish to study medicine and then dermatology in college. I am also currently learning Spanish, and I would like to continue learning it in college and abroad.
Overview
2
2
years of professional experience
Work History
Crew Member
Big Acai Cedar Falls
06.2023 - Current
- Worked front counter taking orders, preparing meals, and collecting payments
- Became familiar with products to answer questions and make suggestions.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Hostess
Whiskey Road Tavern & Grill
01.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Food Runner
David's Taphouse And Dumplings
06.2022 - 09.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Self-discipline
- Initiative and Self-Motivation
- Leader
Timeline
Crew Member
Big Acai Cedar Falls
06.2023 - Current
Hostess
Whiskey Road Tavern & Grill
01.2023 - 06.2023
Food Runner
David's Taphouse And Dumplings
06.2022 - 09.2022
High School Diploma -
Cedar Falls High School
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