Brooklyn Till
Fort Wayne,IN
Summary
Dynamic leader with proven success in enhancing sales and customer loyalty at Sun Tan City through expert team motivation and effective sales leadership. Excelled in staff training and development, driving promotional strategies that significantly increased store traffic. Skilled in customer service and store operations, adept at fostering positive environments and achieving results. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Key Holder
Sun Tan City
12.2022 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
Barista
Mocha Lounge
08.2018 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Cosmetology License - Cosmetology
ARt 22 Academy
Fort Wayne, IN06.2024
High School Diploma -
Homestead High School
Fort Wayne, IN06.2022
Skills
- Team motivation
- Store operations
- Staff Training and Development
- Delegation and Supervision
- Sales Leadership
- Promotions and Marketing
- Customer Service
- Training and mentoring
Certification
- Cosmetology License - Active 2024
- Laced Hair extension Training - 2023
Timeline
Lead Key Holder
Sun Tan City
12.2022 - Current
Barista
Mocha Lounge
08.2018 - 01.2024
Cosmetology License - Cosmetology
ARt 22 Academy
High School Diploma -
Homestead High School
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