Brooklynn Aycox
Norman ,Oklahoma
Summary
Dedicated Mental Health Technician with expertise in behavior management and crisis intervention at Children’s Recovery Center. Proven ability to foster positive relationships and promote patient well-being through effective de-escalation techniques. Skilled in Heartsaver CPR AED, ensuring a safe environment while enhancing patient cooperation and trust. Committed to maintaining confidentiality and supporting mental health.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Children’s Recovery Center
Norman, OK
01.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Cleaning Technician
Home Maid Better
4149 Highline Blvd #350, Oklahoma City, Ok 73108
07.2023 - 01.2024
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and implemented comprehensive cleaning plan for entire building.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Replaced light bulbs and other electrical fixtures as needed.
Online Grocery Associate
Walmart
951 SH-152 Mustang, OK 73064 United States
03.2020 - 07.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Created attractive displays to attract more customers and increase sales.
Sandwich Artist
SUBWAY®Restaurants
230 N Mustang Rd Mustang, OK 73064 United States
01.2019 - 12.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Oklahoma City Community College
Oklahoma City, OKGeneral Studies
Union City High School
Union City, OK05.2020
Skills
- Behavior Management
- Heartsaver First Aid
- Heartsaver CPR AED
- De-Escalation Techniques
- Small group and individual assistance
Timeline
Mental Health Technician
Children’s Recovery Center
01.2024 - Current
Cleaning Technician
Home Maid Better
07.2023 - 01.2024
Online Grocery Associate
Walmart
03.2020 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
01.2019 - 12.2019
Oklahoma City Community College
General Studies
Union City High School