Bruce Cochran
1600 63rd. St. Emeryville,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
Work History
Operations Manager
Federal Express Corporation
1600 63rd St. Emeryville, CA. 94608
05.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during multiple organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted with staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Assisted with onboarding and training of new hires to fulfill business requirements.
Swing Driver
Federal Express
Bay Area, CA.
06.2000 - 05.2021
- Achieved 23 year safe driving record by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Improved route efficiency, leading to reduction in average delivery times.
- Delivered goods and products to customer on time and in excellent condition.
- Assisted management for 15 years on various operational and administrative needs.
Education
Some College (No Degree) - Psychology
SF And Berkeley City Colleges
San Francisco And Berkeley CA.Skills
- Employee relations and conflict resolution
- Policies and procedures implementation
- Performance monitoring
- Delegation
- Workflow planning
- Incidents management
- Performance reporting
- Cost reduction and containment
- Productivity improvement specialist
- Workforce training
- High-pressure environments
- Staff training/development
- Operational Efficiency
- Effective leader
- Regulatory Compliance
- Employee reviews
- Problem-solving abilities
- Forecasting and scheduling
Timeline
Operations Manager
Federal Express Corporation
05.2021 - Current
Swing Driver
Federal Express
06.2000 - 05.2021
Some College (No Degree) - Psychology
SF And Berkeley City Colleges