Summary
Overview
Work History
Education
Skills
Timeline
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Bruce Cochran

1600 63rd. St. Emeryville,CA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

24
24
years of professional experience

Work History

Operations Manager

Federal Express Corporation
05.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led successful change initiatives, ensuring seamless transitions during multiple organizational restructuring efforts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Assisted with staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
  • Assisted with onboarding and training of new hires to fulfill business requirements.

Swing Driver

Federal Express
06.2000 - 05.2021
  • Achieved 23 year safe driving record by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Delivered goods and products to customer on time and in excellent condition.
  • Assisted management for 15 years on various operational and administrative needs.

Education

Some College (No Degree) - Psychology

SF And Berkeley City Colleges
San Francisco And Berkeley CA.

Skills

  • Employee relations and conflict resolution
  • Policies and procedures implementation
  • Performance monitoring
  • Delegation
  • Workflow planning
  • Incidents management
  • Performance reporting
  • Cost reduction and containment
  • Productivity improvement specialist
  • Workforce training
  • High-pressure environments
  • Staff training/development
  • Operational Efficiency
  • Effective leader
  • Regulatory Compliance
  • Employee reviews
  • Problem-solving abilities
  • Forecasting and scheduling

Timeline

Operations Manager

Federal Express Corporation
05.2021 - Current

Swing Driver

Federal Express
06.2000 - 05.2021

Some College (No Degree) - Psychology

SF And Berkeley City Colleges

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Bruce Cochran