Bruno Fernandez
Hialeah,FL
Summary
Meticulous Dispatch Supervisor with over 5 years of background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
UPS
11.2017 - Current
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
Manager of Operations
Splurge Juice, Bar And Café
06.2016 - 10.2017
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Education
Associate of Arts - Accounting And Business Management
Miami Dade College
Miami, FL12.2023
Skills
- Database updates
- Mentoring and training
- Proficiency in [Software]
- Paperwork Processing
- Logistics Management
- Positive communication skills
- Route Planning
- Dispatch Coordination
- Updating logs
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Supervisor
UPS
11.2017 - Current
Manager of Operations
Splurge Juice, Bar And Café
06.2016 - 10.2017
Associate of Arts - Accounting And Business Management
Miami Dade College
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