Organized Office Support Specialist experienced in high-volume environments. Delivered exceptional clerical and operational support through effective management of tasks and resources. Focused on enhancing organizational brand by adapting to challenges and maintaining a positive work atmosphere.
Overview
7
7
years of post-secondary education
9
9
years of professional experience
Work History
Administrative Assistant
General Consulate Of Guatemala
Houston, TX
02.2021 - 08.2026
Verified identity documents and captured biometric data (fingerprints, facial capture, digital signatures) for passport issuance, ensuring compliance with security protocols.
Information Desk: Directing visitors, verifying that citizens have the exact required documentation before they enter the processing queue.
Consular Cards: Processing local identification cards widely used by citizens for local identification and bank account openings.
Reviewing birth certificates and supporting documents to intake applications for the Documento Personal de Identificación (DPI) in coordination with RENAP (Registro Nacional de las Personas).
On-Site Operations: Setting up temporary intake stations in community centers, churches, or rented spaces, managing crowds, and processing hundreds of applications over a single weekend.
Coordinated logistics for outreach events, preparing mobile biometric kits, document stock, fee collection terminals, and offline databases for effective setup.
Planning and executing outreach trips to cities within the jurisdiction that lack a permanent consulate.
Verified data integrity and tracked batch printing/delivery of documents to applicants, ensuring accuracy and timely processing.
Administrative Assistant
General Consulate Of Guatemala
City Of Los Angeles, CA
06.2017 - 01.2021
Coordinated office organization to ensure efficient and professional facilities.
Offered great customer service to everyone who was getting their documents.
Organization and sending of passports for consular offices and addresses of Guatemalan nationals via FedEx.
Organized and dispatched passports to consular offices and Guatemalan nationals via FedEx.