Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Bryan Hernandez

Buena Park,California

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Motivated student working toward Medical Assisting in the medical field . Possess experience in customer care and teamwork. Proven success working within fast-paced, collaborative settings.

Work History

Customer Service Associate

Home Depot
06.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - Medical Assisting

American Career College
Anaheim, CA
11.2023

Skills

  • Safety Regulations
  • Presenting Solutions
  • Inbound and Outbound Calling
  • Exceptional Communicator
  • Customer Service
  • Customer Relationship Management
  • Quality Assurance
  • Preparation of Demonstrations
  • Customer Service and Assistance
  • Hospitality and Accommodation
  • Prioritizing Calls
  • Guest Satisfaction

Accomplishments

  • First to enter college in my family
  • Achieved Honor Roll by completing assignments and studying with accuracy and efficiency.
  • achiving sales and new ideas in my company
  • having the money to go to college for a career

Languages

Spanish
Full Professional

Timeline

Customer Service Associate

Home Depot
06.2023 - Current

No Degree - Medical Assisting

American Career College
Bryan Hernandez