Bryan Hughes
Dunkin' Brands
Calera,AL
1
Certification
14
years of professional experience
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Work History
District Manager
7 Months- Directed operational strategies to enhance store performance and customer satisfaction across multiple locations.
- Analyzed sales data to identify trends, optimizing inventory management and reducing waste.
- Implemented training programs for staff, improving employee engagement and retention rates.
- Collaborated with franchise owners to develop marketing initiatives that drove local sales growth.
General Store Director (MTM)
9 Years 8 Months- While Over seeing 2 multi million dollar restaurants with 45+ employees
- Sales growth from 89/90% to 110%
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Launched staff engagement, cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking methods.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory levels, reducing excess stock and minimizing waste through strategic planning.
Assistant Manager
3 Years 4 Months- Analyzed inventory levels, contributing to effective stock management and order fulfillment processes.
- Implemented process improvements that enhanced customer service delivery and satisfaction rates.
- Led team meetings focused on performance goals, encouraging open communication and feedback among staff.
- Developed training materials to streamline onboarding processes for new employees across locations.
- Monitored sales trends, providing insights that informed strategic planning and decision-making efforts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma
- 3.7 GPA
- Honoree
Skills
Operations oversight
Financial management
Microsoft Works (10 + years)
Budgeting (10+ years)
Recruiting and hiring
Strategic planning
Process improvements
QuickBooks
Fair Housing Regulations
Certification
- Food Handler Certification
- Serve safe certified
Timeline
District Manager
Dunkin' Brands
01.2026 - CurrentRead More
General Store Director (MTM)
Tacala, LLC
05.2016 - 01.2026Read More
Assistant Manager
Tacala, LLC
06.2012 - 10.2015Read More
Jemison High School
High School Diploma
Read More