Bryan Jacobo
Hoffman Estates,IL
Summary
Dynamic professional with a proven track record at Bear Family Restaurants, excelling in customer service and team collaboration. Recognized for enhancing team performance through effective training and problem-solving. Skilled in time management and cash handling, consistently delivering high-quality results while maintaining a safe and efficient work environment.
Offering strong foundation in technical skills and keen interest in laser operation, with readiness to learn and grow in professional environment. Contributes basic understanding of mechanical systems and safety regulations, along with hands-on experience in related technical tasks. Ready to use and develop problem-solving and technical skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Crew Member
Canes Chicken Fingers
05.2025 - 07.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Manager
Bear Family Restaurants
11.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Laser Machine Operator
Estes Laser MFG
09.2022 - 01.2024
- Maintained strict adherence to safety protocols, resulting in a safer work environment.
- Ensured high-quality output with thorough inspection of finished products.
- Boosted manufacturing speed through effective time management and prioritization of tasks.
- Provided training to new operators, fostering skill development and enhancing team productivity.
- Liaised with engineering team on design changes or updates, ensuring seamless integration into existing processes without compromising output quality or deadlines.
- Collaborated with team members to troubleshoot issues and implement solutions quickly.
- Enhanced production efficiency by calibrating and maintaining laser machines regularly.
- Met time and quality expectations by completing accurate work in line with specifications.
- Understood and executed orders given by laser programmer and senior production staff.
Education
Penn Foster Career School
Scranton, PA09.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Customer engagement
- Flexible schedule
- Safe food handling
- Learning agility
Timeline
Crew Member
Canes Chicken Fingers
05.2025 - 07.2025
Shift Manager
Bear Family Restaurants
11.2023 - 03.2024
Laser Machine Operator
Estes Laser MFG
09.2022 - 01.2024
Penn Foster Career School