Bryan Johnson
Federal Way,WA
Summary
Dynamic professional with experience as a Residential Counselor at Downtown Emergency Service Center, skilled in de-escalation techniques and client advocacy. Proven ability to promote independent living skills and facilitate community engagement, enhancing residents' coping strategies. Committed to professionalism and ethics, ensuring a supportive environment for individuals facing substance abuse disorders.
Experienced with providing therapeutic support and guidance in residential setting. Utilizes conflict resolution and crisis intervention techniques to maintain safe and supportive environment. Strong understanding of interpersonal communication and relationship-building skills essential for fostering positive resident interactions.
Overview
8
8
years of professional experience
Work History
Residential Counselor
Downtown Emergency Service Center
06.2024 - Current
- Provided emotional support and crisis intervention for residents in distress.
- Assisted clients in developing coping strategies and life skills.
- Facilitated group discussions to promote community engagement and healthy communication.
- Documented client progress and maintained accurate case records.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Forklift Operator
Valassis
12.2023 - 03.2024
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety checks on equipment to ensure compliance with safety standards.
- Collaborated with team members to streamline loading and unloading processes.
- Assisted in training new operators on safe forklift operation and warehouse protocols.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Electric Pallet Jack Operator
Kochs Food
08.2021 - 05.2023
- Operated electric pallet jack to transport goods efficiently across warehouse floor.
- Conducted daily inspections of equipment to ensure optimal functioning and safety compliance.
- Loaded and unloaded shipments, maintaining organization in storage areas for easy access.
- Collaborated with team members to streamline order fulfillment processes, improving turnaround times.
- Maintained clean work environment, adhering to safety regulations and operational standards consistently.
- Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
Crew Team Member
McDonald's
10.2017 - 08.2019
- Delivered exceptional customer service, ensuring satisfaction and positive dining experiences.
- Operated cash register efficiently, handling transactions accurately and quickly.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Trained new crew members on operational procedures and customer service standards.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Marketing
Reinhardt University
Waleska, GA05-2018
High School Diploma -
Jordan
Columbus, GA05-2014
Skills
- De-escalation techniques
- Client advocacy
- Boundaries establishment
- Supply replenishment
- Professionalism and ethics
- Substance abuse disorders
Timeline
Residential Counselor
Downtown Emergency Service Center
06.2024 - Current
Forklift Operator
Valassis
12.2023 - 03.2024
Electric Pallet Jack Operator
Kochs Food
08.2021 - 05.2023
Crew Team Member
McDonald's
10.2017 - 08.2019
No Degree - Marketing
Reinhardt University
High School Diploma -
Jordan