Bryan Lee

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee evaluations, and contract details.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Packed and rigged parachutes
• Inspected and maintained parachutes, seat pans and survival equipment.
• Organized and maintained records of team training and health requirements.
• Inspected items for defects and damage.
• Sling Load Operations

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Developed and implemented comprehensive salesperson training program.

• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Executed vendor setup and payment, administration of bank accounts and account reconciliations.
• Created organizational structures to improve accounting and finance functions.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.

• Processed invoices and contacted appropriate parties for timely payment receipt.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Stayed knowledgeable on latest Lexus innovations and technological advancements through continuous training.
• Maximized customer retention by resolving issues quickly.