Bryan Drake Liverett
Warrior
Summary
Results-driven professional with expertise in customer relations, technical troubleshooting, and inventory management. Proven track record in resolving customer complaints and optimizing service operations to enhance satisfaction and efficiency.
Overview
9
9
years of professional experience
Work History
Service and Parts Manager
Broadhead Equipment
Sumiton
11.2024 - Current
- Oversaw daily service and parts operations at Broadhead Equipment.
- Managed inventory levels for service parts and equipment components.
- Developed relationships with suppliers to ensure timely delivery of parts and services.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Researched competitive pricing strategies in order to remain competitive within the market.
- Ensured that warranties were properly processed according to manufacturer guidelines.
- Assisted customers with locating specific parts or accessories needed for their vehicle repairs or maintenance tasks.
- Monitored work performance to ensure compliance with company policies and procedures.
- Analyzed sales trends in order to maximize profits from parts sales and services rendered.
- Developed sales strategies to increase market presence and drive customer engagement.
- Analyzed market trends to identify new business opportunities and customer needs.
- Conducted sales training sessions to improve team skills and product knowledge.
- Diagnosed issues in small engines to determine necessary repairs.
- Utilized diagnostic tools to assess engine functionality and performance.
- Trained junior mechanics on proper repair techniques and safety protocols.
- Performed regular preventative maintenance tasks such as oil changes and filter replacements.
- Disassembled engines to gain access to defective parts for removal or repair.
- Maintained a clean and organized service area for customer visits.
- Trained new staff on best practices for customer interactions and processes.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Diesel Mechanic
Carl Cannon Chevrolet Cadillac Buick Gmc
Jasper
08.2024 - 11.2024
- Diagnosed engine issues, enhancing accuracy of repairs using advanced diagnostic tools and equipment.
- Collaborated with team members to streamline repair processes, improving workflow efficiency.
- Installed new parts including radiators, injectors, hoses, belts, alternators, and starters to restore engine performance.
- Performed preventative maintenance on diesel engines and equipment.
Millwright
Tyson Foods
Hanceville
05.2023 - 08.2024
- Maintained and repaired machinery and equipment in production facilities.
- Adhered to safety protocols while performing maintenance tasks on-site.
- Aligned motors, pumps, gearboxes, conveyors and other mechanical systems.
- Repaired broken or worn parts by welding, grinding, machining or fabricating replacement parts as needed.
- Installed new equipment according to manufacturer specifications.
- Ran tests on newly installed machines to verify their optimal functioning.
- Read diagrams and schematic drawings to determine work procedures.
- Removed old equipment from facilities in an efficient manner.
HVAC Technician
Lee Company
Huntsville
10.2022 - 04.2023
- Conducted routine maintenance checks on heating and cooling equipment.
- Diagnosed issues using industry-standard tools and troubleshooting techniques.
- Documented service reports and maintained accurate records of work performed.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
USMC
Department Of Defence
Jacksonville
10.2018 - 10.2022
- Operated various military vehicles for transportation of personnel and equipment.
- Coordinated transportation logistics to support mission requirements effectively.
- Communicated with team members to ensure efficient vehicle dispatching.
- Transported hazardous materials safely following established guidelines.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
Parts Manager
FleetPride
Decatur
01.2018 - 11.2018
- Coordinated with suppliers to ensure timely delivery of parts.
- Managed inventory levels for parts and supplies in fast-paced environment.
- Utilized inventory management software to track stock levels.
- Maintained records of all orders placed, received, and shipped.
- Maintained clean and safe work environment according to safety standards.
Education
High School Diploma -
Corner High School
Dora, AL05-2018
Skills
- Inventory management
- Purchasing oversight
- Parts ordering
- Supplier relations
- Vendor relations
- Warranty processing
- Returns processing
- Technical diagnostics
- Mechanical repair
- Operations management
- Profit and loss tracking
- Sales strategies
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
Timeline
Service and Parts Manager
Broadhead Equipment
11.2024 - Current
Diesel Mechanic
Carl Cannon Chevrolet Cadillac Buick Gmc
08.2024 - 11.2024
Millwright
Tyson Foods
05.2023 - 08.2024
HVAC Technician
Lee Company
10.2022 - 04.2023
USMC
Department Of Defence
10.2018 - 10.2022
Parts Manager
FleetPride
01.2018 - 11.2018
High School Diploma -
Corner High School