Bryanna Bertera
East Granby,CT
Summary
Motivated, independent, and hardworking professional with a strong drive for success. Eager to secure employment and expand skill set across various trades. Determined to excel in any role undertaken. Seeking new opportunities to embrace challenges and acquire valuable experience for professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Moes Southwestern Grill
09.2021 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Direct Support Professional
Guidewire
04.2020 - 04.2021
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Cashier
Stop & Shop
02.2018 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Geisslers
01.2016 - 01.2017
- Customer Service - Provide customers with a positive experience by checking out groceries, bagging, taking money, answering questions, and finding items around the store.
Education
Manchester Community College - Criminal Justice
Manchester Community College
Manchester, CT08.2018
A.I. Prince Technical High School - Auto Collision Repair
A.I. Prince Technical High School
Hartford, CT06.2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Taking orders
- Cleaning and sanitizing
- Interactive communication skills
- Leadership qualities
- Hospitality service expertise
- Valid Driver's license
- Workplace safety
Honors And Certifications
- Honor Roll, 01/01/16, 12/31/17
- I-Car Certified in 11 areas including Safety, 01/01/16, 12/31/17
Certification
CPR/Firstaid
Timeline
Crew Member
Moes Southwestern Grill
09.2021 - 02.2025
Direct Support Professional
Guidewire
04.2020 - 04.2021
Cashier
Stop & Shop
02.2018 - 04.2020
Cashier
Geisslers
01.2016 - 01.2017
Manchester Community College - Criminal Justice
Manchester Community College
A.I. Prince Technical High School - Auto Collision Repair
A.I. Prince Technical High School
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