Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
SalesAssociate

Bryanna Cruz

Miami,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Sales Associate

Macy's
08.2024 - Current
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues promptly
  • Operated point-of-sale (POS) systems to process purchases, returns, and exchanges efficiently
  • Built rapport with customers to promote loyalty programs and increase sales by 24%
  • Collaborated with team members to meet and exceed daily, weekly, and monthly sales targets
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Geek Squad Agent

Best Buy
02.2023 - 03.2024
  • Maintained a high level of customer satisfaction by providing timely and effective resolutions to their technical concerns
  • Stayed updated on the latest technology trends and product knowledge to provide accurate information to customers
  • Consistently exceeded sales targets by 67% each quarter, resulting in recognition as a top-performing sales representative
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Realtor Assistant

Grateful Realty
05.2022 - 02.2023
  • Provided administrative support to real estate agents, including managing calendars, scheduling appointments, and coordinating property showings
  • Prepared and edited real estate documents such as contracts, leases, and purchase agreements with high attention to detail
  • Created visually appealing property listings with accurate descriptions and high-quality photos for online platforms such as MLS (Multiple Listing Service)
  • Managed social media accounts for real estate agents by creating engaging content, posting updates about new listings, and responding to comments/messages from followers/prospective clients
  • Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.

Education

Associate's degree - Computer Science

Miami Dade College
Miami, FL
12-2025

Skills

  • Sales
  • Customer service
  • Customer experience
  • Microsoft Office
  • Technical support
  • Communication skills
  • Organizational skills
  • Cash handling
  • Product Knowledge
  • Multitasking
  • Point of Sale (POS)

Languages

Spanish
Native or Bilingual

Interests

  • Drawing and Painting
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Video Gaming
  • Enjoying the art of baking and pastry-making

Timeline

Sales Associate

Macy's
08.2024 - Current

Geek Squad Agent

Best Buy
02.2023 - 03.2024

Realtor Assistant

Grateful Realty
05.2022 - 02.2023

Associate's degree - Computer Science

Miami Dade College

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Bryanna Cruz