Bryanna Smith
Allen
Summary
Oversaw customer service management and sales strategies to drive team performance. Cultivated a collaborative environment that fosters community involvement. Championed team-building efforts to enhance service quality and customer loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
MyEyeDr.
Dallas, TX
08.2022 - Current
- Managed 4 million in revenue annually
- Marked growth year over year
- Hit KPIs by developing business plans month to month
- Development of team who are now top associates in the company
Assistant Manager
MYEYEDR
Plano, TX
02.2022 - Current
- Cultivate a collaborative working environment with all team members to provide a personalized eyecare experience for patients. Partner with doctors, vendors, and our knowledgeable teams to help our patients see, look, and be their best.
- Contribute to the financial responsibility for the office, deliver first class patient experiences and foster a collaborative team environment that allows for our office staff to grow.
- Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development, drive financial success of your office through managing behaviors that drive KPI performance, uphold service standards when working with patients to increase office loyalty, patient retention and setting an example, maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients, collaborate with doctor(s), home office support, and associate members to provide seamless patient experience, lead performance and development in partnership with our General
- Manager for all team members, ensure our optical merchandise meets optical standards, patient requirements and requests
Patient Care Coordinator
MYEYEDR
Plano, TX
12.2020 - 02.2022
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans, communicated benefits effectively along with current in store promotions to best serve the needs of our patients. Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting a high level of communication and interaction.
- Established a strong work network by building professional relationships with physicians and fellow employees.
Office Manager
EYES NOW
Dallas, TX
08.2016 - 12.2020
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Handled employee scheduling and managed timely and effective allocation of resources and calendars. Trained and mentored staff members in company policies, daily task execution and industry best practices. Maintained informational resources, tracking and documenting requests for updates, certification and credentialing for new and current doctors. Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Motivated and led team members to work together to achieve targets.
Education
High School Diploma - undefined
05.2010
Skills
- Management
- Recruiting
- Patient relations
- Sales Techniques
- Training & development
- Leadership
Certification
Driver's License
Timeline
General Manager
MyEyeDr.
08.2022 - Current
Assistant Manager
MYEYEDR
02.2022 - Current
Patient Care Coordinator
MYEYEDR
12.2020 - 02.2022
Office Manager
EYES NOW
08.2016 - 12.2020