Proactive Property Manager with extensive experience in tenant relations, property inspections, and maintenance coordination. Skilled in resolving tenant complaints, conducting move-out walk-throughs, and ensuring safety compliance. Strong communication abilities and expertise in lease renewals and rent collection, bringing proactive solutions to property management challenges.
Overview
8
8
years of professional experience
Work History
Property Manager
Elite Property Management Services
01.2021 - 08.2024
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Leasing Consultant
Greystar
05.2016 - 01.2020
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Conducted thorough market research to stay informed of current trends and competitor offerings.
Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Verified tenant incomes and other information before accepting lease applications.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Collected rent and tracked resident payments and information in computer system.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
High School Diploma -
Union Grove High School
McDonough, GA
05.2006
Skills
Property Management
Payment Collection
Property Inspections
Customer service-focused
Rent collection
Lease Renewals
Exceptional oral and written communication skills
Tenant relations
Staff Management
Leasing and sales
Property tours and inspections
Eviction Procedures
Timeline
Property Manager
Elite Property Management Services
01.2021 - 08.2024
Leasing Consultant
Greystar
05.2016 - 01.2020
High School Diploma -
Union Grove High School
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