Brykaishaia Lee
Arlington,TX
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Carenet health care
Arlington, TX
10.2022 - 11.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
Customer Service Representative
Alorica
, TX
07.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Summit High School
Arlington TX05-2017
Skills
- Front desk supervision
- Patient interviewing skills
- Onsite tours
- Insurance verifying
- Scheduling
- Sales closing
Timeline
Patient Service Representative
Carenet health care
10.2022 - 11.2024
Customer Service Representative
Alorica
07.2021 - 09.2022
High School Diploma -
Summit High School