Detail-oriented barista shift manager with proven skills in customer service, teamwork, and multitasking. Successfully enhanced customer satisfaction through strong relationship-building and effective complaint resolution.
Work History
Barista Shift Manager
2 Years 5 Months
Starbucks | 05.2024 - Current
Implemented efficient scheduling practices to optimize staff coverage during peak hours.
Trained and mentored new baristas on beverage preparation and customer service protocols.
Supervised daily operations to ensure smooth workflow and high service quality.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Increased repeat business by establishing strong relationships with customers through friendly interactions and personalized service.
Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
Monitored inventory levels and coordinated supply orders to prevent shortages.
Barista
1 Year 6 Months
Starbucks | 11.2022 - 05.2024
Delivered exceptional customer service in a fast-paced environment, enhancing customer satisfaction and loyalty.
Fostered a welcoming atmosphere by greeting customers warmly and addressing their needs promptly.
Created a lively environment by engaging with customers during peak hours, and enhancing their experience
Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Trained new baristas on company standards and best practices, enhancing team cohesion and service quality.
Education
BBA
Arizona State University Online | Tempe, AZ | 05.2028
Real Estate License
School of Real Estate | 09.2026
High School Diploma
Parrish Community High School | Parrish, FL | 05.2023